About Me
Workforce Management & Analytics professional with 14+ years of experience leading forecasting, capacity planning, scheduling, intraday management, and operational optimization across global organizations. I’ve delivered scalable WFM frameworks, automated planning tools, and data-driven decision systems used across 20+ countries and 5M+ customer contacts.
Experienced with SQL, DAX, Power BI, Excel automation (VBA), Python, and enterprise WFM platforms. I specialize in transforming complex operational environments into predictable, efficient, and scalable workforce ecosystems.
Experience
IKEA — Global Demand & Capacity Specialist
Built global capacity planning frameworks across 30+ markets. Improved forecasting accuracy, standardized planning processes, and supported strategic workforce decisions.
Netflix — Intraday Analyst
Managed real-time operations, staffing adjustments, and performance insights for global customer service environments.
American Express GBT — Workforce Management Lead
Led forecasting, scheduling, and reporting for large-scale travel operations. Delivered automation and improved staffing efficiency.
CompuCom — Forecasting & Scheduling Lead
Developed forecasting models, scheduling frameworks, and operational dashboards supporting enterprise IT service delivery.
Skills
Workforce Management • Forecasting • Capacity Planning • Scheduling • Intraday Management • SQL • DAX • Power BI • Excel (Advanced + VBA) • Python • Operational Analytics • Global Planning • Automation • Reporting • Stakeholder Management